Key Worker - Family Help

About the role

Family Help Key Worker - Be part of something Outstanding at Hillingdon.

Ofsted has recognised our strong commitment to children and families-and now we're looking for dedicated, resilient Family Help Key Workers to help us go even further.

In August 2025 we are launched an exciting new Family Help service, embedding key workers within locality-based teams alongside social workers. This model brings support closer to our communities and aligns fully with the DfE Family First Partnership programme, ensuring practice is child-centred, community-focused, and responsive to local needs.

This is a pivotal role where you'll deliver personalised interventions that empower families, build resilience, and reduce reliance on statutory services.

You will

• Work intensively with children and families across the full spectrum of need-from early help to statutory intervention, including child protection and reunification plans
• Lead on family help assessments and develop tailored, outcome-focused plans
• Provide assertive outreach and direct support, helping families achieve sustainable, long-term change
• Manage a diverse caseload, supporting families experiencing poor mental health, substance misuse, housing instability or parenting challenges
• Work collaboratively with social workers, schools, health professionals, and community partners to coordinate multi agency responses
• Deliver practical, hands on support in homes and communities, including parenting guidance and coaching, facilitating access to services and advocating for children and families.

Why Join Us?

• Be part of an innovative, forward thinking service shaping the future of Family Help
• Work in a collaborative, supportive environment alongside skilled professionals
• Make a real and lasting difference to children and families
• Contribute to a service recognised as Outstanding by Ofsted

Who you are

• Be passionate about early intervention and improving outcomes for children
• Thrive in a fast paced, multi agency environment
• Be confident working directly with families facing complex challenges
• Have the resilience and drive to support meaningful, long term change

Benefits

• Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement - Increasing with length of service (for non casual roles).
• Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work - Eco friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits - Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24 hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support - Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership - The Council recognises UNISON, Unite, AEP and GMB and supports employees' freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre employment screening: Enhanced DBS Check, 5 years of Referencing.

If you're ready to make a difference and want to be part of a service that is shaping the future of family support, we'd love to hear from you.