Key Account Manager

Overview

We are the creators of mobile solutions that let people live life to the fullest. An international house of brands under one roof; one that is constantly growing to fulfill the dream of living the best connected life possible through mobile technology

Our brands are household names in the mobile world: ZAGG, InvisibleShield, Gear4, and mophie. From screen protection to portable power, we have the mobile world covered!

Why Work at ZAGG?

We are innovators. The first iPhone screen protection? That was us. The first mobile battery case? That was us, too. We aren't just industry followers, we are industry leaders-constantly pioneering new frontiers in the mobile world. When you're at ZAGG, you're with a company that invents product categories, not just works in them.

Annual Bonus Program

401K Match up to 3.5% with Immediate Vesting

Generous PTO Program

Medical-100% Paid Coverage for Employees

Paid Maternity and Paternity Leave

Tuition Reimbursement

Dependent Care Contribution Matching

Professional Training and Development

Our cultural beliefs influence everything we do. They are the north stars that lead us to create industry-leading products and a culture of excitement, innovation and mutual respect.

Culture

We're a tight-knit team built on the passion of building mobile solutions. At ZAGG, we create an environment where our employees feel like nothing can hold them back. We strive to create a collaborative work environment where everyone has a voice.

Celebrating and uniting as employees is important to us, and we strive to include everyone in the inner workings of our company. We enjoy outings together, as well as lively company meetings and holiday parties.

Join the ZAGG Family

We're always looking for talented, passionate people to join the ZAGG team.

Position: Key Account Manager

Location: Shannon, Ireland

Job Id: 522

# of Openings: 1

ZAGG is a global leader in accessories and technologies that empower mobile lifestyles. The Company has an award winning product portfolio that includes screen protection, mobile keyboards, power management solutions and social tech sold under the ZAGG and, mophie brands.
ZAGG operates its international business from Shannon, Ireland with additional offices in the United States and China. ZAGG products are available globally at leading retailers including Apple, Currys, 3Uk, Select, Orange, Verizon, Elkjop, and Amazon. For more information, please visit the company's websites at and follow us on Instagram, TikTok and LinkedIn.

Equal Opportunity Employer: ZAGG is an equal opportunities employer.

Responsibilities

• Position Summary: ZAGG International is seeking a proactive and customer oriented Key Account Manager to join our team. This position will be responsible for working proactively with ZAGG customer's Resellers & Distributors & supporting sales across international markets. You will be responsible for supporting all queries from Field Sales & Channel Partners to ensure smooth operations, SLA adherence and timely customer information and maintaining existing accounts, upselling where possible and assisting in the roll out of new accounts and services to specified customer segments and is responsible for ensuring a positive customer experience.
• The team is highly collaborative, so the successful candidate will enjoy working with others to share ideas, as well as have the ability to work independently.
• Key Responsibilities:
• Sales Support - Support Regional Field Sales Personnel & Partners on all pre-& post sales enquiries. This includes but is not limited to order entry, back order management, invoicing, delivery issues, sample requests, complaints and return requests.
• Build & develop relationships with ZAGG field sales, partners & resellers.
• Ownership of customer weekly reports to include, backorders, shipments, open orders
• Understand the product - Keep abreast of any changes here and make sure to have the most up to date information possible.
• Support sales with sample requests and other internal tasks.
• Keep distributors and resellers proactively informed about new product launches, emerging business opportunities, and value-driven upsell and cross-sell solutions to maximize growth and revenue potential.
• Display "promotional awareness"- capable of pushing products and promotions to the reseller channel
• Be proficient in all ZAGG internal systems & ensure you follow all procedures from an audit perspective. Police & validate that field sales & partners are adhering to processes.
• Miscellaneous, ad-hoc tasks must be completed as required - includes covering colleagues during times of leave; assisting in induction training for new employees; other general administrative duties as required by Management.
• Work on own initiative to identify areas for potential process improvement
• Perform additional duties as require.

The Ideal candidate will have

• Fluency in English and a second language is considered an advantage for this role.
• Proficient in Microsoft Excel, Word, Powerpoint. Experience with CRM, GP and Dynamics.
• 3+ years' experience in a similar role.
• Will be technically competent, having worked in a technology sales order management environment prior to this.
• Proven record in customer order management.
• Must have excellent attention to detail and accuracy.
• Proactive Problem solving.
• Ability to work independently as well as part of a team, demonstrating a proactive and collaborative. approach to problem-solving.
• Self-starter with excellent communication skills, ability to work on own initiative & also as part of a team.
• Ability to collaborate effectively in a team environment.
• Ability to adapt and change with the business needs.