Key Account Desk Advisor

We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer satisfaction.

What you'll do

• Process DOH within agreed SLAs
• Review Excel-based DOH reports and assess chargeability
• Raise sales invoices and process credits and re invoices
• Update the Customer Portal daily with completed dockets
• Manage invoice queries and resolve errors
• Support continuous improvement of DOH processes

What we offer

• Competitive Salary: Reflecting your skills and experience

• Generous Leave: 25 days annual leave (pro rated in hours) + time off in lieu for Bank Holidays worked

• Holiday Purchase Scheme: Buy up to 10 extra days-up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts: High street brands, cycle to work scheme, and Johnson Controls product discounts

• Career Development: Extensive growth and advancement opportunities

• Free Onsite Parking: Hassle free commuting

• Dress Down Fridays: Casual attire to wrap up the week

What we're looking for Must Have

• Experience using ERP systems and Excel
• Strong attention to detail and analytical skills
• Ability to meet deadlines in a fast paced environment
• Positive, proactive team player
• Ability to pass National Security Vetting (CTC/SC)

Nice-to-Have

• 2-3 years' experience in a processing, billing, or accounts role