Junior Service Manager 218171

Overview

1x 18-month fixed-term Contract. The 18-month post is a Fixed Term / Secondment position.

The 18-month post is a Fixed Term / Secondment position, as per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, NSS reserves the right to refuse any such appointment.

The Organisation

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same - to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.

The Post

The role of the Digital & Security (DaS) SBU is to support the NHS Scotland national eHealth agenda through the effective delivery of digital products and specialist services that will enable clinical process and efficiency improvements across Scotland. This includes the delivery of digital services, systems, data and contracts which enable cross-Board/ boundary integration, workflow, information sharing, cost efficiency realisation and collaboration.

In order to meet the increasing demand from Health Boards and Scottish Government, NSS Digital and Security (DaS) Business Unit are seeking to recruit a Junior Service Manager within the Cloud Engineering & Digital Operations (CE&DO) team to provide Service Management for national GP IT systems used by NHS Scotland, including facilitating clinical-based governance and managing change and release cycles, incident and problem management whilst assuring the agreed level of service from suppliers and managing support capacity and costs.

The Candidate

You will have excellent inter-personal skills and be able to work with health professionals in NSS, NHS boards and Local Authorities. You will be able to demonstrate excellent organisational skills with a high degree of accuracy and attention to detail. The ability to maintain strict confidentiality is essential. You should have the ability to manage conflicting demands and differing priorities, and negotiate with and influence both customers and suppliers to agree timescales and deadlines.

Location and Working Pattern

• Gyle Square, Edinburgh or Delta House, Glasgow.
• Currently hybrid working
• Monday to Friday, 37 hours per week

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on

Further information

For an informal discussion on the post, please contact, Ian Cordner at .

Closing date

Closing date for completed applications is the 02 October 2025

Further information on NSS is available from:

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies