Junior Sales Coordinator - Meetings and Events - Newcastle Upon-Tyne

About the role

At Sodexo we know how important our family of administrators are - keeping our site running smoothly for our guests and colleagues. We have a fantastic opportunity for an Administrator to join our prestigious team at

Being the go-to person for our team, you'll be super organised and assisting with a variety of tasks, from supporting reception duties to finance, invoices and payments as well as responding to email/phone calls.

A few things about you

We want you to bring your can-do attitude, flexible approach, and your great reliability with you, when you join us. Don't forget to bring you excellent attention to detail and exceptional communication skills too!

Being a team player is important, but you'll also need to be able to work well on your own! Previous experience in a similar role would be ideal, but if you have great people skills, we'd love to hear from you!

Sodexo embeds a strong Safety culture in everything we do. There'll be company procedures to follow alongside our Health & Safety practises so it's vital that you'll champion this.

• 40 Hours per week
• 12 per hour
• 5 out of 7 days
• Many employee benefits, rewards and recognition.

• To assist with internal and external bookings, including payments, filing and correspondence.
• To assist with administrational tasks related to a matchday, providing each area with the necessary collateral.
• To assist with administrational tasks relating to the day to day business, recharges and billing for the client (NUFC and Newcastle United Foundation)
• To remain customer focused at all times, working to enhance events through upselling, recommendations and the highest level of customer service.
• To ensure office stationary is fully stocked
• Maintain printed records of weekly business and communication of 4 weekly events
• Quality management of data and CRM tools provided
• Update internal system with event notifications (Jostle)
• To liaise with event bookers as required, delegates and guests, with a clear focus on customer service
• Identify venue client needs and match to solutions
• Build working relationships with internal and external clients
• Efficiently handle any sales enquiries on Venue Director, ensuring accurate information is recorded and delivered in a timely manner
• Answer all incoming calls in a professional and efficient manner
• Assist sales team in hosting self-promoted events
• To prepare all necessary matchday collateral for corporate hospitality suites and sports bars.
• To liaise with external suppliers on the delivery of stationary or equipment pertinent to matchdays.
• To collate orders from both internal and external clients as required.
• Liaising with the Executive Head Chef prior to any menus being finalised, ensuring all information is correct.
• Ensuring each area is equipped with the relevant, up to date, information, making any adjustments or amendments as necessary.
• Adjusting any document templates or information listed as necessary over the course of the season.
• Responding to any queries regarding matchday collateral from Room Managers or the management team during a matchday.
• To complete any reasonable request.
• To comply fully with all regulations relating to Health and Safety:-

Fire precautions and emergency procedures

COSHH

Hygiene and Food Safety

Essential:

• Confident and proficient in Microsoft Office.
• Polite and professional telephone manner.
• Previous experience in administration.
• Ability to organise, multitask, prioritise and work well under pressure.
• Adaptable to change and flexible in approach to work.
• Previous experience in a customer facing role.
• Excellent verbal and written skills
• Excellent time management

Desirable:

• Experience working within sports and leisure or stadia.