Junior Client Services Manager

Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

The Junior Client Services Manager (JCSM) is responsible for the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

ESSENTIAL FUNCTIONS Client Engagement

• Partner with your clients to support their long term goals and key objectives.
• Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client's organization.
• Conduct periodic client audits. Make recommendations based on findings.
• Identify additional revenue streams within the client base.
• Collaborate with other departments to meet existing, new, and future client needs.
• Travel to clients and DSI events locally and internationally as required.

Technical Support

• Be the primary point of contact for allocated clients on all support requests.
• Be the secondary point for contact for clients supporting senior team members.
• Make recommendations for process changes and training needs. Escalate technical issues as needed.
• Own the creation of statements of work and feature requests.
• Provide timely responses and proactively keep clients informed throughout the lifecycle of all cases in our client relationship management tool.
• Make recommendations for product improvements.
• Support Project Management team to create or re draft help documentation.

Onboarding and Training

• Effectively and efficiently onboard new customers from sales hand off to launch.
• Conduct training for new and existing clients either remotely or on site.
• Provide sales support including system demonstrations for potential clients.