Junior Account Manager - Chinese Portfolio

KEY ROLE RESPONSIBILITIES Client Management & Growth

• Take ownership of a portfolio of advertiser accounts, delivering an exceptional client experience.
• Work closely with clients to understand their objectives and develop strategies to achieve them.
• Build strong, trusted relationships with advertiser contacts and key stakeholders.
• Deliver regular performance reviews, strategic recommendations and growth plans.
• Manage client expectations whilst maximising programme performance.

Onboarding & Programme Development

• Own the successful onboarding and activation of new advertisers joining the Chinese portfolio.
• Manage programme launches from implementation through to publisher activation.
• Work closely with the Business Development team to ensure a smooth handover and transition for newly acquired clients.
• Support clients through the early stages of programme growth and optimisation.

Performance & Optimisation

• Monitor programme performance and identify areas for improvement.
• Deliver recommendations focused on recruitment, activation, optimisation, conversion and revenue growth.
• Analyse data and trends to uncover opportunities and address performance challenges.
• Support clients in achieving agreed KPIs and commercial objectives.

Publisher Development

• Recruit, activate and develop relationships with relevant publishers.
• Identify new partnership opportunities that align with client goals.
• Work collaboratively with the wider publisher development team to maximise programme success.

Portfolio Collaboration

• Work closely with the Account Director and Chinese Portfolio Lead to identify growth opportunities across the portfolio.
• Contribute ideas, insights and best practices to support portfolio expansion.
• Collaborate with internal teams to deliver excellent client outcomes.

Reporting & Administration

• Create and maintain accurate reports, forecasts and account documentation.
• Ensure client records, notes and actions are maintained within company systems.
• Support quarterly business reviews and client presentations.
• Maintain excellent standards of communication and account administration.

ESSENTIAL REQUIREMENTS

• Fluent in English and Mandarin (written and spoken).
• Previous experience in affiliate marketing, partnerships, ecommerce, performance marketing, digital marketing or a client-facing marketing role.
• Excellent written and verbal communication skills.
• Good attention to detail and organisational skills.
• Able to manage multiple tasks and priorities workload effectively.
• Confident communicating with clients, including presenting performance updates, sharing recommendations, and participating in client calls and meetings.
• Positive, proactive, and willing to take ownership of tasks.
• Able to work both independently and as part of a team.
• Comfortable building and maintaining relationships across different cultures and international markets.
• Proficient with Microsoft Office, particularly Excel and PowerPoint.

DESIRABLE REQUIREMENTS

• Experience working with Chinese brands or international markets.
• Understanding of digital performance marketing channels.
• Experience using affiliate network platforms and reporting tools.
• Knowledge of ecommerce and customer acquisition strategies.
• Demonstrable experience of QBR ownership and presentation.
• Some experience of budget management to ensure optimal ROI.
• Ability to plan annually, using long range forecasts and KPIs to ensure performance over an extended period.
• Demonstratable experience of campaign performance reviews, adjusting exposure/placements and liaising with publishers to address issues with performance.
• Proven ability of analysing data sets from a wide variety of sources, drawing both user and market actionable insights.
• Previous experience of working in affiliate marketing.
• Commercially minded with the ability to identify growth opportunities.
• Confident using and presenting data and insights to support decision-making.