Job Vacancy: Head of Department - New Claims Team

Job Vacancy: Head of Department - New Claims Team

Reporting to: Managing Director

Department: New Claims

Our highly regarded North Leeds firm is looking for a Head of Department to oversee the New Claims Team. We are passionate about providing our clients with the best possible legal advice and representation.

We have a strong track record of success in personal injury cases, and we are committed to helping our clients get the compensation they deserve. The New Claims Team is the first point of contact for most of our clients.

Responsibilities

• Make sure all team members have enough work, monitoring workflow hourly, sharing work between them
• Sort rotas, amend/cover shifts
• Team training
• Recruitment
• Monitor staff performance for call standards
• Arrange for team members to work in other departments whilst making sure vetting team are covered
• Distribute emails and workload to team
• Monitoring incoming emails from website
• Incoming emails from CMCs, where they provide additional/missing information
• Make sure access databases are up to date and logged
• Send out daily updates to CMCs
• Help with chasing existing clients
• Help with answering phones
• Reviewing RTA and CICA completed enquiries
• Accepting and rejecting RTA and CICA - liaise with Head of Personal Injury on files they are unsure of
• Monitoring multiple mail boxes - documents, ML vets, Stress vets, HCUK vets
• Run additional MIDs and AskQs for file handlers
• Liaise with all departments
• Daily and monthly tally of completed vets and sending out incentive emails
• Create new CMCs on the system
• Liaise with admin for additional chasing for CFAs for evening staff
• Create new departments when they arise on Proclaim
• Modify and change vet forms once liaised with departments
• Ad-hoc duties, such as additional chasing for different departments, chasing BACs, finding work during quiet spells