Job in der Schweiz: Kundenberater E-Commerce

Job in 1630 Bulle, CH: Are you passionate about e-commerce and customer service? Join our dynamic team at Web & Print Media Switzerland Sàrl as a Kundenberater E-Commerce (m/w/d). We are looking for a motivated and customer-oriented individual to help us deliver exceptional service and support to our clients in the Swiss market. RESPONSIBILITIES As a Kundenberater E-Commerce (m/w/d), your tasks will include: Providing professional and friendly support to our e-commerce customers via phone, chat, and other communication channels. Assisting customers with inquiries about products, orders, and services. Resolving customer issues efficiently and ensuring a high level of satisfaction. Collaborating with internal teams to improve processes and customer experience. Identifying opportunities to upsell or cross-sell products and services. QUALIFICATIONS To succeed in this role, you should bring: Fluency in German (written and spoken); French or English is a plus. Previous experience in customer service, preferably in an e-commerce environment. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using digital tools and e-commerce platforms. A solution-oriented mindset and a passion for helping customers. BENEFITS We offer: A dynamic and supportive work environment in a growing company. Opportunities for professional development and career growth. Flexible working hou