ITSM Specialist - ServiceDesk Plus - London - £525-575pd (inside IR35)

ITSM Specialist - ServiceDesk Plus - London - 3 months - £525-575pd (inside IR35)

We are currently working with a professional services company that is actively recruiting for an ITSM Specialist to join them on an initial 3-month contract.

The role will be ultimately responsible for the global administration of the ServiceDesk Plus application, working closely with numerous senior stakeholders to improve Service Management practices.

Role purpose and responsibilities:

• Carrying out all technical administration on ServiceDesk Plus
• Reviewing the current ServiceDesk Plus configuration, identifying and addressing potential inefficiencies and areas to improve
• Evaluating existing ITSM policies and procedures and identifying business needs against them, reviewing and amending as necessary
• Managing and resolving ServiceDesk Plus-related tickets
• Ensuring ServiceDesk Plus is being used to its potential, introducing templates, workflows and automation

Key skills and experience required:

• Extensive ITSM administration experience, preferably with ServiceDesk Plus, however ServiceNow, Halo, Freshservice etc.
• Experience working with purchase-to-pay processes eg purchase order, invoice creation
• Excellent communication skills, confident engaging with users across the world
• The ability to work with and influence senior stakeholders
• Understanding of ERP systems (preferable)

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business