ITSM Configuration Management Specialist

Overview

Join a world-leading gaming company as their next Configuration Manager, driving the accuracy and performance of their CMDB across a fast-moving, tech-rich environment. This is your chance to work behind the scenes of a global gaming brand, ensuring their IT backbone stays strong and future-ready.

Benefits

• Location: Huntingdon
• Work Pattern: 2 days on site
• Rate: Inside IR35
• Duration: 3 months initial contract

What You'll Do

• Enhance and maintain the CMDB to support seamless gaming experiences worldwide.
• Shape the CMDB roadmap, delivering smarter processes and better data integrity.
• Act as the go-to expert for CI discovery and ServiceNow CMDB, managing integrations and troubleshooting with precision.
• Collaborate with cross-functional IT, development, and infrastructure teams to keep configuration data current and reliable.
• Deliver clear, actionable reports to monitor CMDB performance and drive improvement.
• Keep ahead of the curve by adopting new ServiceNow innovations and technologies.

What We're Looking For

• Proven experience implementing and optimising CMDBs across diverse environments.
• Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping.
• Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management.
• Familiarity with hardware, software, and application CI types in complex environments.
• Bonus points for experience in global organisations or gaming/entertainment sectors.

Nice to Have

• ITIL v3/4 certification.
• Experience working with ServiceNow's CSDM framework.
• 5+ years in IT, with at least 3 years focused on CMDB/Configuration Management.