ITS-005-26-R - IT Networks and Voice Assistant Engineer

Do you enjoy keeping critical systems running smoothly and solving real-world connectivity challenges? Do you have hands-on support experience in an enterprise network operations environment? If yes, then this role may be ideal for you.

The University of Kent's IT Services department is seeking a Networks and Voice Assistant Engineer to support the day-to-day operation of its data and voice network infrastructure across its campuses. This hands-on operational position within the Networks team will involve working as part of a Network Operations Centre (NOC)-style function.

You will contribute to the ongoing maintenance of network services, including routine firmware patching of equipment such as firewalls and you will carry out physical hardware replacement and respond to connectivity issues or physical outages.

What the role involves

• Supporting the maintenance, monitoring, and daily operation of the University's data and voice network infrastructure, ensuring availability and reliability of services
• Implementing standard configuration changes, including port/VLAN updates and interface modifications, to support user and service requirements
• Participating in planned out-of-hours maintenance activities as part of the Networks team rota

Qualifications

• Educated to A level or equivalent experience with hands on support in an enterprise network operations environment
• Experience configuring and administering network equipment, such as Cisco, Aruba or Palo Alto devices
• Working knowledge of common network protocols and services, including VLANs, DNS, and DHCP

Benefits

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent.

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Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact quoting reference number ITS-005-26-R.

We particularly welcome applications from female candidates as they are under represented at this level in this area.

Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)

PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application.

Applications must be made via the University's online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and equality at all levels.