Italian Customer Service Executive

Thorn Baker Industrial Recruitment are currently recruiting for an Italian Call Handler to work for a successful client of ours in the Heanor area of Derbyshire.

About the role

Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles.

Highlights and Benefits

• £26,000 - £28,000 per annum
• Monday - Friday 8:00am - 16:30pm
• 32 days holiday per year (including bank holidays).
• Access to a fully equipped company gym
• Full on-the-job training, with continuous development throughout your career
• Excellent long-term career progression
• Free takeaway meal every Friday

Roles and responsibilities

• To ensure the efficient handling of inbound and outbound calls in a timely manner.
• To Identify opportunities to upsell products and services for successful sales opportunities
• Handle Live chat online enquiries
• To ensure accurate information is provided over the phone and in person where necessary.
• To update customer records and internal Database as and when required
• To create invoices, proformas and credit notes
• To create outbound and inbound courier labels
• Communicate effectively with internal technical departments.
• Be an effective go-between for customers and internal technical staff

The successful Call Handler will

• Have extensive experience within a call centre
• Be fluent Italian speaking
• Be computer literateBe able to work calmly under pressure
• Be comfortable working in a fast-paced environment and be capable of multitasking
• Must have excellent customer service background