IT Telephony COE Analyst (REMOTE - Inside IR35)

CCaaS Support Analyst - Nice CXOne - Fully Remote

Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with users on adoption and ongoing support and configuration.

You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity to work with users across the whole of the UK and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics

The successful candidate will have the following experience:

- Previous experience working in a Technical Support capacity

- At least 6 months' experience supporting the NICE CXOne Platform

- Good Telephony/Voice/Contact Centre support experience

- Excellent communication skills

This is an exciting opportunity to work with an stablished end client on a large scale deployment of a modern tool. An initial 9 month contract with high possibility for extension. This role is fully remote (from the UK) and has been deemed inside IR35. Rates and client details will be discussed once we start reaching out to the shortlist.

Apply with your latest CV for immediate consideration!

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.