IT Technical Lead

Overview

In 2019, our founders were working as engineers solving complex cross domain problems within government organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.

Details

Location: Hybrid working, up to 2 days a week in North Bristol.

Security Clearance: Must be eligible for DV clearance

About the role

As the technical leader of the IT Team, you will provide team leadership, set the technical thinking and direction, and provide hands-on incident resolution, ongoing maintenance and change delivery. The IT Technical Lead applies authoritative and deep technical expertise, along with the ability to translate cross-departmental business needs into technical tasks. You will also lead from the front, demonstrating what good looks like to the rest of the IT team and work with the Delivery & Service Manager to provide a first-class service.

Responsibilities

• Defining and maintaining TwinStream's corporate IT Strategy in consultation with the company's leadership team.
• Assume technical ownership of the configuration of the IT estate from maintaining the AWS/M365 accounts through to managing mobile devices, laptops etc.
• Provide technical guidance and leadership to the IT team.
• Working with the Service Manager and the IT team to maintain & continuously improve TwinStream's IT capability as an internally delivered Managed Service.
• Hands-on resolution of IT incidents and problems when required.
• Engage with departmental stakeholders (Delivery, InfoSec, GRC, People, Finance etc.) to understand and analyse requirements so that IT initiatives can be created and added to the change backlog.
• Working with the delivery manager and the IT team to execute against the IT Change Roadmap in order to deliver evolving corporate outcomes in line with the IT Strategy.
• Following a "Kanban" methodology to deliver against the prioritised backlog.
• Defining, maintaining and regularly testing an IT disaster recovery plan.
• Sugesting process improvements and efficiencies to the delivery of IT support & Change.

Key Skills

A proven track record in

• Microsoft 365 Administration - managing and configuring Teams, SharePoint, Office apps, and Power Automate workflows for security, compliance, and user experience.
• Microsoft Entra ID Administration - configuring identity and access management, application integrations, and endpoint security.
• AWS and Azure - configuration of accounts, networking services, DNS management and security monitoring.
• Infrastructure as Code - using Microsoft365DSC, Terraform and similar tooling to perform configuration and deployments using code.
• Backup & Disaster Recovery - designing and managing backup strategies, recovery objectives, and tabletop recovery exercises.
• SaaS Deployment & Support - evaluating and integrating a wide range of SaaS tools to ensure they are compliant with corporate policies.
• Stakeholder engagement - clear communication with both business stakeholders and a technical engineering community.
• Background understanding of Information Security practices and tooling, including awareness of ISO27001, Cyber Essentials Plus.
• Experience with working with public sector customers.
• Linux and Windows system administration.

Benefits

Pension Plan

Secure your future with our competitive pension plan that offers an 8% employer contribution.

Private Medical Healthcare

Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.

Learning and Development

Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth.

Flexible Working

We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.

Electric Vehicle Scheme

Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.

Holidays

Enjoy annual leave of 28 days, plus bank holidays, allowing you to recharge and spend time on what matters most.

Team Events

We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties-opportunities to relax, reflect, and have fun as a team.

Additional Benefits

We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.

Further Information

To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.

At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.