IT Systems Support Intern Brilliance Soft Limited

We are seeking an enthusiastic IT Systems Support Intern to join our dynamic team. This role is ideal for students or graduates eager to gain practical, hands on experience in IT systems, troubleshooting, and infrastructure management.

• ️ Assist in the installation, configuration, and maintenance of computer hardware and software
• ️ Provide first-level technical support to employees and clients
• ️ Monitor system performance and report any irregularities
• ️ Support network security protocols and ensure compliance with IT policies
• ️ Document common issues and prepare troubleshooting guides
• ️ Assist in setting up new user accounts and permissions
• ️ Perform system backups and data recovery tests
• ️ Maintain IT inventory and asset tracking records
• ️ Support in software updates and system patches
• ️ Assist with printer, scanner, and peripheral device maintenance
• ️ Monitor email and internet usage policies for compliance
• ️ Collaborate with the IT team on system upgrade projects
• ️ Test new hardware and software solutions before rollout
• ️ Provide support for online meetings and video conferencing tools
• ️ Participate in IT process improvement initiatives