IT Support Technician

Main Duties:

• Triage initial support requests and direct/action accordingly
• Provide IT support from basic user administration through to project tasks
• Respond to user requests and assist via telephone, electronically or in person
• Escalate calls to and liaise with third party support providers/suppliers to resolve issues
• Monitor stock levels of IT equipment
• Monitor computing power, storage, licences and services
• Provide input and assistance to projects, including the selection, configuration and deployment of new systems and technologies
• Audit of device access, ensuring starters and leavers are processed effectively
• Document administrative tasks and procedures

Essential Requirements:

• Good standard of education
• Full driving licence
• Analytical thinking, problem-solving and root cause analysis skills
• Attention to detail
• Excellent organisation and communication skills.
• Excellent time management with a flexible approach
• The ability to manage a busy workload whilst thriving under pressure
• Confidence to communicate with colleagues at all levels

Essential Technical Experience:

• IT degree, qualification or equivalent practical experience
• A minimum of 3 years previous working experience within varied IT infrastructure and associated services
• Active Directory user/group/computer admin
• Windows file permission administration
• Understanding of Windows group policy (GPOs)
• Exchange 2016/Exchange Online user admin
• Windows 10 and 11, Microsoft Office and desktop applications
• PC builds and software installation
• Android and IOS mobile device setup and configuration using mobile device management systems
• IT asset management and ticketing systems
• Web and email security systems
• Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups)
• Working knowledge of networking - Switches, Firewalls, wireless, IP - DHCP, DNS, VPNs

Salary/logisitics:

• £27,000-£32,000 + additional benefits
• Onsite as standard - capacity for some WFH if required.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: