IT Support Technician

EINFÜHRUNG

We are exclusively recruiting a service-oriented and experienced IT Support Technician to join our team. In this role, you will be responsible for providing reliable first- and second-level support, maintaining IT infrastructure, and contributing to the development and implementation of IT solutions across the organization. This position is ideal for a collaborative team player with a solid technical background and strong communication skills in German.

AUFGABENBESCHREIBUNG
Information Technology Support Technician

• Deliver 1st- and 2nd-level support to staff for ICT tools and systems.
• Identify, troubleshoot, and resolve software and infrastructure issues.
• Design and implement IT solutions in cooperation with service providers.
• Support and maintain Microsoft environments, workplace infrastructure, collaboration tools (e.g., MS Teams), and network administration.
• Ensure efficient communication and documentation in written and spoken German.

ERFORDERLICHES PROFIL

• Completed vocational training in the IT field or equivalent qualifications through training and extensive professional IT experience (e.g., as a Senior ICT Technician or Senior ICT Supporter).
• Proven experience in 1st- and 2nd-level support, assisting employees in the use and application of ICT tools and solutions.
• Strong ability to identify and resolve software and infrastructure issues, develop appropriate solutions, and collaborate with service providers to design and implement them.
• Solid experience in client support, including Microsoft environments, workplace infrastructure, collaboration tools (e.g., MS Teams), and network administration.
• Excellent command of written and spoken German is essential.
• A strong team player with the ability to collaborate effectively across departments.

Are you passionate about technology and helping people? Then we'd love to hear from you - apply now and become part of our dynamic team! jida jit0832a jiy25a