IT Support Intern Brilliance Soft Limited

We are seeking an enthusiastic IT Support Intern to assist our technical team in providing day-to-day IT services and support. This is an excellent opportunity to gain hands on experience in troubleshooting, system management, and end user support within a fast paced IT environment.

• ️ Assisted the IT team with daily technical troubleshooting and issue resolution.
• ️ Supported the installation, configuration, and maintenance of hardware and software.
• ️ Helped in monitoring system performance and network connectivity.
• ️ Learned to manage user accounts, access rights, and security protocols.
• ️ Assisted in diagnosing and resolving hardware, software, and network issues.
• ️ Documented IT incidents and created knowledge base entries.
• ️ Supported IT audits and compliance checks.
• ️ Helped configure laptops, desktops, and mobile devices.
• ️ Assisted in cloud based system setups (Microsoft 365, Azure, etc.).
• ️ Collaborated with senior IT staff on live projects.
• ️ Learned best practices in cybersecurity awareness and monitoring.
• ️ Supported team with backups, recovery, and storage solutions.
• ️ Participated in IT asset inventory management.
• ️ Resolved Level 1 service desk tickets under supervision.
• ️ Gained exposure to ITIL based support processes.