IT Support Helpdesk

Main Duties

• Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
• Creation of both internal and external reports requiring a good working knowledge of MS Excel
• Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.
• Processing and submission systems - Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.
• Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure.
• Support the testing and onboarding of customers across our product range.
• Support the testing team for all transaction types, using external specifications to validate testing

Skills and Experience

• Previous Customer Service experience and first line or second line support or helpdesk knowledge
• Strong technical mindset with a knack for troubleshooting
• Good time management, attention to detail, clear communication, and good interpersonal customer service skills
• Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.
• Flexible in approach to work
• Experience working with Windows operating systems and Office 365.
• Good English literacy and language skills, translating technical into plain English.
• A trustworthy individual who is not afraid to ask for help if needed.
• Confident decision-maker and able to demonstrate sound judgement.
• Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.
• Desire and experience to improve processes and controls using your creative thinking.
• Good analytical skills.
• Good at problem solving including identifying, analysing, and solving problems of behalf of customers.

Other Details

• £26-28K - paid weekly
• Temp to Perm
• On site parking
• Pension
• Fully on-site role
• 36.5 hour working week - day shift