IT Support Engineer

IT Support Engineer - South Dublin Reed is assisting our client in South Dublin to recruit for the position detailed below:

Desired Experience

The ideal candidate would have experience in Network infrastructure, Server Administration, Azure, and Office 365 as well as a solid understanding of on premise technology including networking.

Duties in the role:

• To address tickets booked by the clients or generated automatically by our monitoring software
• The technologies involved include Office 365 (Exchange Online, SharePoint, Teams), Azure, Backups, DR, AVD, Intune, Firewalls and AV, SOC SIEM, Unifi (access points, switches), HP and all hardware supplied
• The client response to all such tickets will require complete ownership of the ticket and a high level of communication with the client and liaison with third parties if needs be
• Root cause analysis, resolution and recommendations to prevent future occurrence
• This support can in general be completed on line but there will be a requirement to attend site if required
• Preparation of PCs & laptops prior to any site visit
• To attend site to install PCs laptops and printers
• Resolution of issues that require a site visit
• Completion of regular health check on client infrastructure

Qualifications and Personal Skills:

• Relevant experience in IT Support or Service
• Previous MSP experience will be an advantage
• Office 365 Administration
• Knowledge of Active Directory / Server Administration / the technologies detailed earlier.
• Experience with cloud technology will be a key advantage
• Industry standard certifications (Microsoft, Cisco & CompTIA)