IT Support Engineer

IT Support Engineer page is loaded IT Support Engineerlocations: Belfast, Northern Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 26-212We are looking for an IT Support Engineer who will join the R&D support team and help us make the world a better place through innovation, which means we're taking risks and questioning conventional thinking, and developing new technologies and ways of doing business - leading the way, every single day. Full Time Start as soon as possible You will be responsible for managing, supporting and improving Research and Development IT solution services at Wolfspeed including software, application support, licensing and liaising with vendors to ensure secure and seamless user experience across the organization.You will tackle challenging and unique situations on a daily basis and will interact with multiple stakeholders spanning all teams within the company. Your day-to-day - We do what others say can't be done Monitor and manage the support ticket queue, resolving issues within SLA targets. Troubleshoot and resolve software, application, and system level issues. Liaise with vendors on licensing, updates, patching cycles, and platform support. Maintain and update servers to ensure stability and minimal disruption. Support environments across Windows Server, Linux/Unix, DNS, DHCP, Azure, and AWS. Collaborate with global technical teams to deliver effective R&D support. Identify and implement improvements to processes, tooling, and system reliability. Create and maintain documentation, including diagrams, procedures, and knowledge articles. Perform advanced troubleshooting for escalated incidents, including root cause analysis. Support complex or non standard R&D configurations, specialized tools, and test environments. Manage escalation paths and engage other IT teams or vendors as required. Conduct system health checks, performance monitoring, and preventative maintenance. Assist with onboarding/offboarding, including access, permissions, and environment setup. Maintain accurate asset records for servers, workstations, specialised equipment, and software. Support endpoint security, including vulnerability remediation and patch compliance. Participate in server, tool, and environment upgrades or migration projects. Contribute to change management through impact assessments and documentation. Provide guidance to the IT Service Desk as an internal escalation point. Support backup validation, disaster recovery testing, and business continuity readiness. Respond to alerts and monitoring tools to maintain operational continuity. Evaluate and test new tools, technologies, or automation opportunities.We are looking for intelligent, driven individuals who are passionate about what they do and have exceptional teamwork skills. Grit and determination together with integrity and loyalty are qualities that we look for in a candidate. The skills and experience needed for this role are listed below however, we understand that there might be a few requirements that you don't meet or skills that you don't yet have. That's ok! If you are a smart, passionate, hardworking individual who is eager to learn we would like to speak with you about joining our wolf pack! Must Have Bachelor's degree in Computer Science, Information Systems, or a related field. 3+ years' hands on experience in IT end user support, software support, or sysadmin roles. Strong experience with O365, key and certificate management, and server administration. Solid understanding of software management lifecycles. Technical experience with Windows Server, Linux/Unix, DNS, and DHCP. Experience working with cloud platforms such as Microsoft Azure and AWS. Demonstrated ability to collaborate effectively with global technical teams. Strong analytical mindset and excellent problem solving skills. Excellent written and verbal communication skills, including the ability to create clear diagrams, procedures, presentations, and knowledgebase articles. Ability to prioritize and manage multiple tasks independently in a fast paced environment. Detail oriented approach with strong organizational skills. Nice to have Ability to identify and implement automation of the various existing manual processes via scripting, integration and workflows. This role may require additional duties and/or assignments as designated by management. Please note that we DO NOT provide personalized, detailed feedback regarding the outcome of any of your interviews About Wolfspeed: At Wolfspeed, we do amazing things in a human way.We are a global powerhouse semiconductor company leading the transformation from Silicon to Silicon Carbide technologies, providing solutions for efficient energy consumption and a sustainable future. While there is a great deal of complexity in our designs and solutions, what we provide for our customers is simple - we make systems more efficient while reducing cost and increasing performance.Wolfspeed's product families include Silicon Carbide materials, and power-switching devices targeted for various applications such as electric vehicles, fast charging, renewable energy and storage. Apply now and you will hear from us within the coming days! Wolfspeed is an equal opportunity employer.We recruit, employ, train, compensate, and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation, and other protected statuses as required by law. We value our people above all else- You may be entitled to: Competitive Salary Performance based bonus plan Flexible working environment 25 days annual leave plus 10 public holidays Pension Plan Full benefits package including private medical insurance A fun, inclusive working environment providing fantastic learning and development programs designed to enable individuals to achieve career goals and grow with the company And a lot more!