IT Support Engineer

IT Support Engineer
South Birmingham (with occasional travel to additional sites)
£30,000-32,000

REED Technology are currently supporting a well-established, forward-thinking organisation in their search for an IT Support Engineer to join their growing internal IT team. This is an excellent opportunity for someone who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering a high-quality IT service to colleagues across the business.

This role plays a key part in ensuring the smooth running of IT operations and would suit someone who is proactive, customer-focused, and confident handling a wide variety of technical tasks.

Responsibilities:

• Act as a key point of contact for internal IT queries, managing and updating tickets through the internal helpdesk system.

• Work closely with multiple locations, including occasional site visits, to support fault resolution and deliver high-level IT services.

• Troubleshoot hardware, software, and network issues across the organisation.

• Escalate complex issues to senior engineers or management when required, while maintaining ownership of the ticket life cycle.

• Liaise with external third-party suppliers to ensure systems and software remain fully operational and aligned with agreed service levels.

• Support and maintain essential IT infrastructure, networks, and cloud-based technologies including Office 365 and Azure AD.

• Configure and deploy desktops, laptops, mobile devices, and peripherals.

• Set up and support remote users, including VPN configuration, encryption, email setup, antivirus, and server access.

Skills & Experience:

• Strong experience handling a broad spectrum of IT issues in a fast-paced environment.

• A customer-first attitude with excellent communication skills and a friendly, approachable manner.

• High attention to detail with solid troubleshooting and problem-solving abilities.

• Good technical understanding of Microsoft Azure, Office 365, SharePoint, OneDrive, and general Microsoft applications.

• Experience working with hardware such as Firewalls, Switches, storage solutions, printers, and similar equipment.

• Exposure to Mobile Device Management (MDM) systems - particularly tablets and smartphones.

• A strong understanding of LAN, WAN, and VPN technologies.

• Relevant qualifications such as CompTIA A+, MCITP, or similar are desirable but not essential.

If you have the relevant experience and are interested in the opportunity, please apply using the link provided.