IT Support Engineer

WA Consultants is currently recruiting for an IT Support Engineer for a permanent position in Exeter.

This is a varied, hands-on role and the successful candidate will join a dedicated in-house team, supporting around 100 users and taking ownership of everything from quick-fire 1st line fixes and everyday user support, to digging into 2nd line technical challenges, and even getting involved in more complex 3rd line work, depending on your skills and interests. You'll work across a broad mix of systems and technologies, helping to keep things running smoothly while also playing a key role in shaping and delivering new IT projects.

Job role:

Provide Support to our users

• As a key member of the IT Team, you'll handle both support and service requests efficiently, focused on giving our users an excellent experience
• Roll up your sleeves and troubleshoot and resolve technical issues across software, hardware, and connectivity, escalating when needed.

System Administration & Maintenance

• Get under the HOOD to manage devices, updates, and security configurations.
• Keep a close watch on our IT infrastructure, monitoring performance and using best practices to keep everything stable and secure.

End-User Training and Documentation

• Help people get the best out of our tech by running friendly and useful training.
• Keep our knowledge base sharp and simple, so anyone can find answers fast when things go wrong.

IT Project Support

• Get hands-on with new tech rollouts, whether it's fresh software, major upgrades, or full-on migrations.
• Team up with others across the business to make sure new tools land smoothly and actually work for people

Essential Technical Skills

• IT Support Experience - At least 2 years in an IT support, helpdesk, or IT technical role.
• Microsoft 365 Expertise - Strong experience supporting Microsoft 365 services, including Entra (Identity), Exchange (Email), Defender (Security), and Intune (Endpoint Management).
• Networking Knowledge - Understanding of Networking, DNS, DHCP, VPNs, Switches and Firewalls
• Security Awareness - Experience implementing and maintaining security best practices, including MFA, SSO, endpoint protection, access controls, and phishing prevention.
• Hardware & Infrastructure - Experience supporting Windows (and a few Mac devices), Mobile devices, meeting room AV equipment, tablets, and other IT hardware.

Please advise on availability and salary expectations on application, for further information, please contact Alexander Wilson.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.