IT Support Coordinator

We're looking for a reliable, technically confident IT Support Coordinator to assist our growing team with everyday IT needs. This part-time role is ideal for someone who enjoys helping others, is comfortable managing modern workplace tools, and can work independently in a remote-first environment. This will begin as a part time 3-month assignment, with the potential for ongoing work.

Key Responsibilities

• Support and troubleshoot problems across our internal tools (Google Workspace, Microsoft 365, Slack, Notion, FirmRoom, and more across Windows and some Mac users).

• Respond to ad hoc IT queries and tech issues from team members about their software and hardware.

• Help onboard new team members: order laptops and equipment, create user accounts, and ensure access to key tools.

• Work with vendors (e.g., Google or Microsoft support) when issues require escalation.

• Improve IT security (tooling, processes, standards), rolling out opsec training etc.

• Confident with MacOS and Windows

• Maintain and manage inventory of devices, systems, subscriptions & licenses

• Support onboarding/off-boarding processes

• Implement/oversee ticketing system

• Share recommendations when we explore new tools (e.g., for project management or sales).

• Make recommendations where we can simplify our tool suite, automate, or get tools to work together in a more streamlined way
  

  About You

  • Some previous experience of hands-on IT support or helpdesk experience, ideally supporting hybrid or remote teams.

  • Comfortable with Google Workspace and Microsoft 365 admin tasks.

  • A clear, friendly communicator who enjoys solving problems for others.

  • Well-organised and proactive; you follow through and spot ways to make things run more smoothly.

  • Bonus: experience working with early-stage start-ups or small, fast-growing teams.

    Location: London, hybrid

    Time Commitment: 4-8 hours per week (freelance or contractor)

    Start Date: As soon as possible

    Contract Type: Initial 3-month contract, with potential for ongoing work

    • Applicants must have the legal right to work in the UK.
      

      Meet yourTeam
      

      Join us

      Want to join our team?
      Then we'd love to hear about you!