IT Support Associate II

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Position: IT Support Engineer - Fulfillment Center

Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ship them across the globe each day.

The successful IT Support Engineer will be responsible for providing assistance to the operations team in resolving technical problems within the Fulfillment Center across various technical disciplines. This role is the second level of support and serves as a resource to Technical Support Technicians and as a representative of the IT department to internal customers.

Requirements include an excellent understanding of computers (hardware and software), a willingness to learn and apply new technology, and strong technical, communication, and analytical skills. Experience in high-pressure situations, handling multiple priorities, and demonstrating discipline and flexibility are essential. The role involves network troubleshooting, project management, mentorship, systems administration, telecom/PBX administration, root cause analysis, and departmental management support. Willingness to relocate for career growth opportunities is highly desirable.

Basic Qualifications

• 1+ years of support experience with Windows, Mac, or Linux in a corporate setting
• Experience troubleshooting integrated computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and handheld terminals

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or similar
• Experience in a dynamic environment with high customer service standards

We are committed to an inclusive culture. If you need accommodations during the application or interview process, please visit for more information. For other regions, contact your Recruiting Partner.

Note: The job posting indicates the date of posting and updates, but does not specify if the position is expired. Based on the information provided, the job appears active.