IT Support Analyst

IT Support Analyst

Our client is looking for an IT Support Analyst with 2-5 years IT support experience from a Law Firm or other professional services firm, ideally you will be Degree educated. You must also be willing and able to travel between various offices on a regular basis and as such a driver/car owner is an essential pre-requisite for this role.

Working arrangements will be Hybrid working based with 3 days per week required on site.

Key skills & experience

• 2+ years of experience in an IT support role, preferably within a law firm or legal environment.
• Provide first and second-line technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.
• Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Relevant certifications such as Microsoft Certified Professional (MCP), or similar are advantageous.
• Experience with a range of operating systems including Windows and macOS
• Familiarity with ITIL or similar incident management frameworks.
• Experience with remote desktop applications and help desk software.
• Knowledge of legal-specific software and systems such as case management, document management, and time recording software.
• Understanding of data protection regulations and confidentiality in a legal context.
• Driving Licence: A valid UK driving license is required.
• Car Owner

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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