IT Support Analyst

Step into the fast-paced world of IT support and innovation. Job Location: London Job Type: Permanent Remuneration: Competitive salary based on experience, skills, and qualificationsYour day-to-day will involve diagnosing and troubleshooting desktop application issues, managing user accounts and permissions, and supporting a wide range of devices including PCs, laptops, mobile phones, and tablets. You'll also play a key role in helping users navigate applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and mobile device management platforms. Communication is central to this role-you'll liaise with users across varying levels of technical expertise, providing clear updates and guidance in line with service level agreements.To thrive in this role, you'll need at least 18 months of experience in an IT Service Desk or inbound call centre environment, along with a solid grasp of ITSM ticketing tools like ServiceNow or Remedy. While formal qualifications and certifications are preferred, what truly matters is your ability to juggle multiple tasks, solve problems analytically, and maintain a customer-first mindset. If you're passionate about IT support and eager to make a meaningful impact in a client-driven setting, Sedgwick offers the perfect platform to grow your career. IT Support Experience : At least 18 months in a service desk or call centre environment. Ticketing Systems : Familiarity with ITSM tools like ServiceNow or Remedy. Technical Knowledge : Solid understanding of Windows OS, Microsoft Office, and networking fundamentals. Communication Skills : Clear and professional verbal and written English. Problem Solving : Strong analytical skills to troubleshoot technical issues. Basic knowledge of ITIL and service desk metrics. Competitive salary tailored to your experience and qualifications Other benefits Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, digital GP access At Sedgwick, we don't just support systems - we support people. With access to Sedgwick University's 15,000+ on-demand courses and role-specific training, you'll have everything you need to grow your skills and shape your future. Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see