IT Support

Sector: ICT | IT Support | Service Desk

About the Role

We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments.

What You'll Be Doing

• Providing 1st Line/Service Desk IT Support to end users
• Logging, triaging, and resolving incidents via ticketing systems
• Supporting Windows 10/11, Microsoft 365, Active Directory
• Troubleshooting hardware, software, and network issues
• Escalating complex issues to 2nd/3rd line where required
• Supporting users across multiple sites in the Belfast area
• Delivering a high standard of customer service and communication

What We're Looking For

• IT/Computer Science/Cyber/Engineering graduate OR equivalent experience
• Around 12 months' experience in an IT Service Desk/ICT Support/Helpdesk role
• Strong understanding of:
  • Windows OS
  • Microsoft 365/Office 365
  • Active Directory (basic user admin)
  • Password resets, hardware/software troubleshooting
• Full UK driving licence and access to a car (essential)
• Strong communication skills and a customer-first mindset
• Ability to manage multiple tickets and priorities

What You'll Get

• Clear career progression into 2nd Line/Infrastructure/Cyber
• Exposure to multiple environments and technologies
• Ongoing training and certifications
• Competitive graduate-level salary
• Supportive team and excellent learning environment
• Opportunity to work with leading organisations across Northern Ireland

Ideal For Candidates Searching:

• Graduate IT Jobs Belfast
• IT Service Desk Jobs NI
• ICT Support Belfast
• Junior IT Support Jobs
• IT Service Desk Analyst
• Helpdesk Jobs Northern Ireland
• Entry Level IT Jobs Belfast

Apply Now

If you're a graduate or early-career IT professional looking to build a long-term career in ICT/IT Support, we'd love to hear from you.
Apply today to be considered for immediate interviews.

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