IT Support

Hays are now looking for an IT Support for one of our local clients:

• £140 per day (Inside IR35)
• Office-Based
• Location is Bath

As a 1st Line IT Support Technician, you will be the first point of contact for users experiencing technical issues. You'll provide prompt and effective support for hardware, software, and network-related problems, ensuring minimal disruption to business operations.

Key Responsibilities

• Diagnose and resolve basic technical issues (eg login problems, printer errors, software glitches)
• Log and track support tickets, ensuring timely resolution or escalation
• Set up and configure desktops, laptops, and mobile devices
• Assist with password resets, account unlocks, and user access setup
• Provide support for Microsoft Office 365, Windows OS, and common applications
• Maintain accurate documentation of issues and solutions
• Escalate complex problems to 2nd or 3rd line support teams

Skills & Qualifications

• Strong communication and interpersonal skills
• Basic understanding of Windows, macOS, and networking fundamentals
• Ability to troubleshoot hardware and software issues
• Organised, proactive, and able to prioritise tasks
• Previous experience in IT support or customer service (1-2 years preferred)
• Relevant certifications (eg CompTIA A+, ITIL Foundation) are a plus

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or please send one

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