IT Solutions Officer

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents' lives and landlords' services.

Digital, Data & Technology at The Housing Ombudsman Service is on an exciting journey, laying the foundations for a digital transformation that will enhance how we deliver fairness and accountability across the housing sector. We're building smarter systems, harnessing data, and creating tools that enable our people to resolve disputes efficiently and transparently.

As ICT Solutions Officer, you will play a vital role within the Corporate Information & Governance function, supporting the delivery of innovative ICT, data, and AI-enabled solutions. Working closely with the ICT Solutions Manager, Senior Solutions Officer, and Data Architect, you will assist with system administration, data management, user support, and documentation to ensure the smooth running of ICT services and projects. You will help maintain and improve our technology landscape, support the rollout of new tools, and contribute to the ongoing digital transformation of the organisation.

This is an 18-month fixed term contract.

Primary responsibilities include:

• Support and troubleshoot ICT systems and applications.
• Assist with rollout and user support for new software and tools.
• Maintain data quality and system documentation.
• Contribute to ICT projects and procurement processes.
• Ensure compliance and gather user feedback for improvements.

Experience:

• Hands-on experience with supporting Microsoft technologies such as PowerBI, SharePoint, and Office 365.
• Experience handling IT troubleshooting and providing customer support.
• Familiarity with ICT security practices, data protection, and compliance requirements.
• Proven ability to prioritise and organise a large, complex, and busy workload.
• Strong communication, problem-solving, and stakeholder engagement skills.

We offer:

• A salary of £42,935 per annum
• 25 days paid holiday (rising with service), plus Christmas closure days and public holidays
• Remote working with offices available in London & Flexitime working scheme
• Opportunity to join the Local Government pension scheme
• Enhanced Maternity/Paternity and Adoption leave

HAYS has been retained by Housing Ombudsman Service to manage the search and recruitment for this role. For more information on this exciting opportunity at Housing Ombudsman Service, please visit the dedicated microsite