IT Software & Systems Support Engineer

Responsibilities will include:

Software Support & Maintenance

• Provide first and second-line support for business-critical software (e.g., ERP systems, CAD, project management tools, financial and HR platforms).
• Manage software installations.
• Troubleshoot application issues and liaise with external vendors when required.

Systems Administration

• Ensure integration of software with other business systems (finance, HR, engineering tools).
• Monitor system performance, backups and compliance with company policies.
• Assist in system upgrades and data migrations.

Process Improvement

• Work with engineering and operations teams to understand workflows and recommend digital tools or process automation.
• Develop reporting dashboards, queries and templates to improve decision-making.
• Test and roll out new features and modules, ensuring minimal disruption to users.

Security & Compliance

• Maintain data protection and ensure compliance with GDPR and internal IT security standards.
• Support IT audits and implement controls where required.

Training & Documentation

• Deliver end-user training on software tools and best practices.
• Maintain clear technical documentation, FAQs and user guides.

Qualifications

• Bachelor's Degree (or higher) in Software Engineering, Computer Science, Information Systems, or a closely related field.
• 3+ years of software development experience-particularly in industrial engineering, manufacturing or automation contexts.
• Strong programming skills in languages such as Python, C#, Java or similar.
• Familiarity with CAD software integrations (e.g., PTC Creo, SolidWorks) or engineering data interoperability is highly desirable.
• Understanding of databases (SQL/noSQL), version control systems, CI/CD pipelines and cloud platforms.
• A track record of delivering technical projects under deadline pressures in a collaborative setting.
• Excellent communicator, capable of liaising with technical and non-technical stakeholders.
• Self-starter mindset with proactive problem-solving skills and adaptability in a fast-paced environment.

Preferred Qualifications

• Experience in IoT, industrial automation, SCADA or operational systems for manufacturing or plant environments.
• Background in lean engineering, value engineering or continuous process improvement.
• Knowledge of CAD automation, 3D models management or design-to-manufacture workflows.
• Exposure to quality and safety standards (ISO 9001, H&S protocols).

Benefits

• Educational Assistance
• Monday - Friday (Flexible working hours)
• 21 Days Annual Leave with additional long term service days
• Onsite Subsidised Canteen
• HSF Health Insurance & Wellness Program