IT Service Manager (ServiceNow)

Job Title: IT Service Manager (ServiceNow)

Rate: £500-£525 per day

Duration: 6 month contract

Location: Hybrid

Overview

Seeking an experienced IT Service Manager with strong operational leadership to drive ITSM maturity and ensure high-quality service delivery in a complex, multi-supplier environment.

Key Responsibilities

• Lead Major Incident Management (MIM) and oversee day-to-day support operations.
• Manage SIAM activities and Service Relationship Management (SRM).
• Drive continual improvement and ITSM process maturity across the organisation.
• Act as a trusted advisor to senior stakeholders, providing clear communication and direction.
• Operate autonomously and adapt to multiple roles as required.

Key Skills & Experience

• Strong operational ITSM background with hands on MIM and support leadership.
• Demonstrated SIAM and SRM expertise across multi vendor landscapes.
• Proven ability to influence and manage senior stakeholders.
• Flexible, proactive, and able to work independently in a fast moving environment.