IT Service Manager

Your new company and role:

Our client operates in a financial sector and aims to be an inclusive employer that reflects society, valuing diversity in experience, background, and expertise. As an IT service manager you are responsible for ensuring that IT services are continuously maintained, optimized, and developed to deliver maximum value to users, meet their needs, monitor supplier performance, and uphold professional, secure, and future-ready service levels through concrete improvement plans and adherence to process guidelines.

Your responsibilities:

• Facilitate collaboration between internal teams and external IT partners
• Oversee the full IT chain, from operations to strategic improvements
• Ensure continuity and high-quality service delivery
• Drive improvements in lifecycle management, security, and audits
• Engage with users to understand expectations
• Translate user needs into KPIs and service agreements

Your profile:

• HBO working and thinking level
• Excellent command of the Dutch and English language, both verbally and in writing
• 5 years of experience in a service management position
• In-depth knowledge of service management frameworks, such as ITIL, and experience implementing these frameworks
• Experience working in an Agile environment
• Experience working in partnership with external suppliers
• Excellent communication skills and the ability to work effectively with various stakeholders

What you can expect in return:

• You start with a one-year contract with the prospect of permanent employment
• 36-hour working week (4x9 hours)
• 199.5 holiday hours per year (on top of your standard weekly scheduled day off)
• Extensive training and education opportunities to continue to develop yourself both professionally and personally
• A full reimbursement of your public transport commuting costs based on 2nd class
• Working from home allowance for the days you work from home
• A contribution for a membership at a gym
• Attractive fringe benefits such as a bicycle and device scheme and an allowance for the furnishing of your home office

What to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV!