IT Service Manager - Privileged Access & CAF - SC Cleared

IT Service Manager - Privileged Access & CAF - SC Cleared

We're looking for an IT Service Manager to support a privileged access platform as it moves into live service within a government environment. You'll help establish effective service management, maintain operational oversight and support compliance with the Cyber Assessment Framework (CAF).

What you'll do

• Coordinate the transition from delivery into live service, including service processes, documentation and handover.
• Manage day-to-day service activities, including incidents, changes, risks and service reporting.
• Work with product, engineering, security and operations teams to resolve issues and improve the service.
• Support privileged access controls, including access approvals, account life cycle processes and periodic reviews.
• Maintain service documentation and evidence to support CAF assessments and audits.

What you'll bring

• Active SC clearance
• Experience managing a live technology or security service in government or another regulated environment.
• Familiarity with privileged access management and its operational controls.
• Experience supporting security compliance, ideally including CAF.
• Strong incident, change and stakeholder management skills.
• Experience bringing a new platform or service into operation.