IT Service Management Analyst - ITIL, Vendor & Delivery

National-Gas is seeking a Service Management Analyst to oversee IT service delivery and manage vendor relationships. The role involves driving adherence to ITSM processes, performance management, and continuous improvement in a collaborative environment.

The ideal candidate will have strong skills in stakeholder management, a deep understanding of ITIL principles, and experience with ITSM tools like ServiceNow.

We offer a competitive salary of up to £50,000, an annual bonus, and excellent benefits including flexible working options and a double-match pension scheme.