IT Service Engineer

Location: Hatfield (Maintenance Service Centre)

Hours: 07:00-15:00 (7.5 hour shifts, 30 minute lunch; some flexibility required)

Are you passionate about IT and eager to grow your career within a thriving, high performance environment? This is your chance to join a rapidly expanding organisation delivering world class IT maintenance and lifecycle services to customers across the globe.

Our Maintenance Service Centre is a fast paced, hands on technical hub where we support a wide range of customer device builds throughout their lifecycle - helping organisations stay productive and future focused.

You'll play a key role in preparing, repairing and configuring IT hardware, ensuring devices meet the highest standards before reaching customers. Your responsibilities will include:

• Inspecting, testing, cleaning and preparing a range of devices (laptops, desktops, screens, mobile and handheld devices).
• Performing software configuration, updates, diagnostics and repairs.
• Installing spare parts and completing warranty repairs to OEM and ASP standards.
• Logging, managing and closing tickets within internal systems.
• Staging and imaging devices using predefined software builds.
• Supporting effective asset tracking and maintaining accurate device location records.
• Identifying and escalating risks to customer SLAs.
• Maintaining a tidy, efficient workspace in line with 6S principles.
• Working flexibly across the Service Centre to prevent backlogs and maintain SLA targets.

The ideal candidate will bring technical capability, strong organisation, and a collaborative, proactive mindset. You should have:

• Experience with laptop/desktop repair, software builds, diagnostics and hardware components.
• Knowledge of Microsoft applications.
• Previous exposure to mobile or handheld device support.
• Strong administrative accuracy and attention to detail.
• Excellent communication skills-written and verbal.
• Ability to prioritise workloads and work independently.
• Experience in a corporate IT or enterprise maintenance environment (desirable).
• Manufacturer accreditations (HP, Dell, Apple, Lenovo etc.) or willingness to achieve them.
• Ability to mentor and support team members.
• A forward thinking, solutions focused approach and openness to change.
• Active government SC clearance.

• Work in a supportive, people focused environment.
• Access structured development and industry recognised certifications.
• Be part of a consistently high performing business experiencing global growth.
• Contribute directly to services that keep organisations operating at their best.