IT Service Desk Manager: Lead SLA Driven Support Team

Beaumont Hospital in Dublin is looking for an IT Service Desk Manager responsible for leading the IT Service Desk team and ensuring the delivery of high-quality service. You will manage the service desk operations, resolve incidents, and ensure adherence to SLAs while mentoring staff.

The ideal candidate will have a Bachelor's degree in IT or a related field and ITIL Certification. This role requires strong technical knowledge, excellent communication skills, and the ability to prioritize effectively. The position aims for customer satisfaction and service improvement.