IT Service Desk Manager: Lead 1st/2nd Line Support

A leading hospitality company is seeking an IT Service Desk Team Manager to provide exceptional technology support to ensure smooth operations across their pubs and breweries. The role involves overseeing 1st and 2nd line teams, managing incident response, and driving continuous service improvements in a fast-paced, customer-focused environment. Strong leadership and ITIL knowledge are essential. Join us to play a crucial role in enhancing the team's contribution to great British hospitality.