IT Service Desk Manager - Lead ITIL Driven Support

A leading IT service provider is seeking an IT Service Desk Manager in Belfast to oversee and enhance service desk operations in line with ITIL standards. The successful candidate will manage a team, drive continuous improvement, and maintain high-quality IT support services. Qualifications include a strong background in IT service management, leadership skills, and ITIL certifications. This role plays a key part in aligning IT services with business needs, ensuring effective communication with stakeholders.