IT Service Desk Manager - Lead 1st/2nd Line Support

A leading hospitality company in the UK is seeking an experienced IT Service Desk Manager to lead their team while providing top-tier IT support. This dual role emphasizes 50% technical expertise and 50% team leadership. Responsibilities include driving service performance, overseeing incident management, and continuous improvement, while fostering relationships across teams. Candidates should possess leadership experience, communication skills, and a solid understanding of ITIL practices. A valid driving license is required for the role.