IT Service Desk Lead: Lead, Resolve & Improve

Irish Wheelchair Association in Clontarf seeks an ICT Service Desk Team Lead to oversee day-to-day leadership, coordination, and performance of the ICT Service Desk. You will ensure timely resolution of incidents, adherence to SLAs, and drive continuous service improvements while guiding Level 1 engineers.

The role reports to the Infrastructure and Service Desk Operations Manager and requires strong people management, ITIL knowledge, and hands-on ICT leadership across a diverse user base.