IT Service Desk Lead - ITIL & Change Champion (Hybrid)

A leading Facilities Management provider in the UK seeks an experienced IT Service Manager to lead the IT Service Desk team and ensure exceptional service delivery. The role requires strong IT Service Management skills, proven leadership experience, and knowledge of ITIL processes. The position offers a competitive salary, hybrid working model, and various benefits. Candidates must have ITIL certification and excellent communication abilities, alongside the potential for career growth within the organization.