IT Service Desk Lead - Elevate User Experience

Ellison Institute of Technology in Oxford seeks an IT Service Desk Manager to lead and continually improve the IT Service Desk, ensuring a responsive, professional and high-quality support experience. The role is the primary entry point into IT and requires ITIL knowledge and strong leadership.

You will work with the Head of IT Services and wider IT teams to drive performance, coach staff, and implement improvements across incident, change and problem management, while maintaining excellent