IT Service Desk Lead - Drive ITSM Excellence

A well-established furniture retailer in Swindon seeks an IT Service Support Manager to lead their IT Service Desk team and ensure exceptional service delivery. This role involves overseeing critical IT service processes while fostering a culture of performance and accountability. The ideal candidate will possess strong leadership skills, deep IT service management expertise, and the ability to communicate technical details effectively. The company offers competitive benefits including employee discounts and life assurance.