IT Service Desk Lead - 4.5 Day Week, On-Site

Chemring Countermeasures in Wiltshire is seeking an experienced Digital Service Desk Manager to lead our Digital Service Desk and shape the service experience across the business. You will supervise a small team, ensure high-quality user-focused support, and drive incidents through to resolution in an ITIL-aligned environment.

You will collaborate with internal Digital teams, Group IT, and suppliers to deliver end-to-end services, monitor SLAs and KPIs, and implement continual improvements to