IT Service Desk Engineer

Sector: IT & Telecoms Type: Permanent

Contact: Gautam Raval Job Published: 2 days ago

IT Service Desk Engineer
East Grinstead, West Sussex
x5 days on site
£30k - £35k + Benefits

This IT Service Desk Engineer role is on an exclusive basis for a tier 1 client in East Grinstead, West Sussex. It is an on-site role (5 days per week) with on-site and remote support responsibilities.

Responsibilities

• Provide technical support to a variety of users in a timely and professional manner.
• Record information accurately, fault-find, troubleshoot, and liaise with 3rd party providers as needed.
• Handle incoming support requests and log all calls on the Service Desk ticketing system; maintain documentation.
• Deliver remote and onsite support of customers' IT systems.
• Design, install, and configure new equipment and systems.
• Communicate with customers to keep them informed of incident progress; escalate internally or to third parties as required.

Requirements

• Minimum 3 years of experience in an IT Service Desk role.
• Strong knowledge of Windows client systems, Exchange, Microsoft 365, and Active Directory; DNS, DHCP, and related technologies.
• Experience with Intune configuration and management; Microsoft Azure environment and systems.
• Experience with virtualization technologies (e.g., Hyper-V); networking knowledge (switches, routers, VLANs, wireless).
• Proficiency in Active Directory/Group Policy; understanding of SharePoint; knowledge of scripting tools (PowerShell).
• Excellent troubleshooting, fault-finding, and customer service skills; strong telephone manner.
• Experience with logging and documenting IT configurations and standard builds; ability to mentor and assist team members.
• Experience with incident-related security practices (firewalls, 365, etc.).
• Desirable: MSP background.

Benefits

• 23 days holiday + BH
• Office-based position with on-site client visits
• Full training
• Pool cars for client visits
• Overtime paid (subject to prior approval)

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