IT Service Desk Employee (f/m/d)

IT Service Desk Employee (f/m/d) THE COMPANY

Celonic is a "pure play" Biologics Contract Development Manufacturing Organization (CDMO). Celonic's mission is to help its clients, primarily small to large biotech companies, effectively bring life-saving and life-enhancing drugs to market using innovative next-generation bioprocess technologies. Celonic has a state-of-the-art development and innovation center in Basel, Switzerland (headquarters), as well as clinical and commercial GMP manufacturing facilities in Heidelberg, Germany. Currently, more than 500 highly qualified employees work at Celonic. Due to the expansion of the company, Celonic is looking for dedicated and qualified employees.

To strengthen our team in Heidelberg, we are looking for an IT Service Desk employee (f/m/d) - initially on a temporary basis for 1 year, with the option of a permanent position.

THE POSITION

As an IT Service Desk employee (f/m/d), you will report to the IT Team Manager and our CIO. You will support the front-end systems (notebooks, PCs, printers, scanners, MFCs, etc.) as well as user inquiries regarding the software solutions used. At the same time, you will be responsible for error analysis and finding solutions in 1st level support.

YOUR AREA OF RESPONSIBILITY:

• General 1st and 2nd level support - from error analysis to resolution
• Processing incidents and user requests - both by telephone and via the ticket system
• Administration and further development of front-end systems (notebooks, PCs, printers, scanners, telephones, cell phones, etc.) and the software solutions used
• Administration of user accounts and access rights in Azure AD / Active Directory and other applications (on request)
• Documentation of knowledge base articles and tickets
• Planning and implementation of IT projects and migrations
• Cooperative collaboration with users and customers

JOB REQUIREMENTS:

• Completed vocational training as an IT specialist (f/m/d) in the field of system integration or another IT-related qualification
• Good knowledge of the administration of Windows clients and other front-end systems as well as Azure AD / Active Directory
• Ideally experience in the administration of Microsoft 365 (including Microsoft Intune) as well as printers, scanners, MFC, telephone devices/systems and cell phones
• Service-oriented interaction with users and internal customers - even in difficult situations
• Very good analytical-conceptual skills, an independent way of working, team spirit and analytical thinking
• Fluency in German and English

WHY CELONIC?

• Making an impact on patients' lives together
• Biotechnology is an attractive, high-growth sector with career development opportunities
• Celonic offers a multinational, diverse working environment
• We are proud to be a pioneer of next generation manufacturing technologies
• Celonic is family-owned: entrepreneurial and with short communication channels
• Heidelberg is a great place to live, play and work in the heart of Europe

HAVE WE PIQUED YOUR INTEREST?

We look forward to receiving your application! Please complete our application form with the relevant documents, your earliest possible starting date and your salary expectations.

Celonic Germany GmbH & Co KG

Human Resources
Czernyring 22
69115 Heidelberg