IT Service Desk Analyst

Overview

Are you looking for a new challenge in the trading industry? We are looking for a Senior Service Desk Analyst to support a globally famous client of ours. We are looking for a candidate who is tech-savvy, not afraid of challenges and likes user interaction, and is willing to learn every day. This role will provide technical support as a part of the Service Desk team, working closely with local business members to understand, address, and, where possible, predict their technology & support needs. Building strong relationships with Geneva-based staff and taking a specific interest & ownership of VIP issues will be core to this role. The successful candidate will be someone who enjoys working with a wide and diverse range of people across the business, with a balance of personable soft skills and an inner passion for technology. Reporting directly to the Global Service Desk Manager, you will look to maintain strong relationships across all aspects of the business through your day-to-day interactions, including executives and VIP support.

Responsibilities

• To provide daily IT Support to business users and support requests from the IT team
• 1st & 2nd level user support - depends on capability, even 3rd level
• Respond to requests and issues by mail, phone and in person
• Train users to make the best use of their PC and phones
• Knowledge of the Service Now ticketing system
• Knowledge of Windows, Microsoft Office & Outlook
• Basic Knowledge of Support for Trading Platforms (Bloomberg, Eikon, ICE, etc)
• Knowledge of Computer Hardware
• Create and maintain documentation and process

Profile/Desired Competencies

• Technical expertise in Active Directory Management, Nexthink, Main commodity Trading Platforms, Microsoft Windows & Office
• Good organizational & communication skills
• Fluent English (any other language a plus)
• Proactive, independent and fast-learning personality
• Able to manage multiple priorities, including a mix of projects and business as usual
• A customer-focused service mentality
• Ability to keep up in an extremely fast-paced environment
• Customer satisfaction-focused
• Ability to work with customers of all levels