IT Service Desk Agent: Rapid, Hands on Tech Support

A leading IT services provider is seeking an experienced Service Desk Agent in Dublin to provide first-level technical support to clients. The role includes responding to support requests, diagnosing hardware, software, and network issues, and collaborating with technical teams for efficient resolution. A Bachelor's degree in IT and a proven support background are required. Familiarity with Windows and macOS along with strong communication skills is essential.